Shipping policy

Shipping Policy

Made to order, worth the wait

Every PLANTSTERA piece is printed fresh, just for you, after you place your order. Nothing is mass-produced or pulled off a warehouse shelf, and we only make what's ordered, so there's no pile of unsold stock going to waste. Once your piece is made, it ships with tracking, and you'll get an email so you can follow it to your door.

Where we ship

We currently ship to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO/DPO military addresses.

Shipping rates

Standard shipping: $8, or free on orders $50+. Every order ships with tracking.

Processing & delivery times

Orders typically process in 3–5 business days and arrive 7–12 business days after shipping. These are estimates, not guarantees. Holidays and peak seasons (Black Friday through the end of the year), carrier delays, and weather may extend processing and delivery times.

Tracking

You'll receive a tracking number by email when your order ships. Tracking may take a few days to show updates after you receive it.

Address accuracy

Please double-check your shipping address at checkout. We're unable to change an address once your order is in production. Orders that are undeliverable, returned, refused, or unclaimed because of an incorrect or incomplete address, or because the package wasn't accepted, are not eligible for a refund or replacement.

Packages marked as delivered

If tracking shows your package as delivered, we're unable to refund or replace it. Please check around your property, mailbox, and with neighbors or your building's front desk, wait 48 hours in case it was scanned early, and then contact the carrier directly.

Lost or delayed in transit

If your order hasn't arrived within 30 days after it ships (40 days during peak season, Black Friday through the end of the year) and tracking does not show it as delivered, contact us with your order number and we'll send a replacement or issue a refund.

Delays outside our control

We're not responsible for delays or damage caused by events outside our control, including severe weather, natural disasters, carrier disruptions, strikes, or other emergencies.