Refund policy

Refund Policy

All sales are final

Every PLANTSTERA piece is made to order, just for you, so we don't accept returns or exchanges for change of mind, ordering the wrong size, or personal preference. Please check the Size Guide and product details before ordering. Measurements may vary by 1–3 cm.

What we cover

We'll send a free replacement or issue a refund if:

Your item arrives damaged
Your item has a printing or manufacturing defect
We sent the wrong item, design, color, or size (different from what you ordered)
An item is missing from your order
Your package is lost in transit (see our Shipping Policy)

Whether we replace the item or refund it is at our discretion. You won't need to send the item back unless we ask.

How to report an issue

Your order number
Clear photos or video showing the issue, plus a photo of the shipping label
For a size issue: a photo of the item laid flat with a measuring tape across it

Claims made more than 7 days after delivery, or without photos, can't be accepted.

What isn't covered

Change of mind, or not liking the item
Ordering the wrong size
Small differences in color or print placement (screens display colors differently), or measurements within 1–3 cm
A temporary smell from new printing materials
Packages that tracking shows as delivered
Orders that are undeliverable, refused, or unclaimed, or that were sent to an incorrect or incomplete address entered at checkout
Delays or damage caused by events outside our control, such as severe weather, natural disasters, carrier disruptions, or strikes
Items that were worn, washed, used, or damaged after delivery

Cancellations

Orders can only be cancelled before production begins. Production often starts shortly after your order is placed, so contact us as soon as possible. Once your order is in production, it can't be cancelled or changed.